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Language Policy

 

 

 

 

 

PRE-AGREEMENT STATEMENT AND QUOTATION AND CREDIT AGREEMENT

At the moment pre-agreement statement and quotation and credit agreement loan application forms are written in English language. What normally happens is each time the client apply for personal loan , we will go through personal loan application form with the client explaining what is contained in it and also providing client an opportunity to ask questions in relations to loan application This process is done in Zulu language, given that the majority of our clients are Zulu speaking people. After this process client will sign acknowledging that the content was explained.

PROPOSAL

To be line with the act, we will have to make other loan application forms to be written in Zulu language which will of coarse reflect the majority of our clients, so both languages will be available.

ENFORCEMENT NOTICE IN TERMS OF SECTION 129

We normally phone clients who are defaulting ask them to come to our office to make arrangements with us alternatively write letter of demand and finally hand them over to attorneys for collections in line with the act.

PROPOSAL

Letter of demand in future will be written in Zulu language, to make it easy for our clients to understand . Emoluments Attachment Order are written in English language which is a concern since any civil enforcement is done through Section 65J of which many clients do not understand.

MARKETING AND ADVERTISING MATERIAL

We are not using any form of marketing and advertising material but rather a word of mouth, clients refer each other to us, some clients walk around looking for places where they can get, some financial assistance. Widespread fraudulent activities, like forging pay slips, bank statements identity documents prevent us from using promotional material and also we do not have that kind of financial capacity to meet massive demand.

However in future when we decide to use any form of marketing and advertising material Zulu language will be priority.

CALL CENTER, INTERNET AND BRANCH STAFF

 

NOT RELEVENT

CONCLUSION

In terms of point number 1 and 2 changes will be implemented in July 2010 by the end of August 2010 personal loan application forms will be available in Zulu language, to further assist our clients to understand loan contract.